Wheelandtiresdirect strives to make customer services and issue resolution as easy as possible and our goal is to provide customers with the best products and the best service possible. Everything begins with the Terms & Conditions and a failure to adhere to these Terms & Conditions may result in the rejection of any refunds, exchanges, or warranty replacements. Please read these Terms & Conditions carefully so that you understand fully.
We scour other websites to bring you the best prices on wheels and accessories. You may find other websites advertising lower pricing and if it is a valid website with the item in stock, we will match or beat their price. Before you ask us to match another website’s pricing, they must be an authorized dealer of the brand of wheels, they must have the exact wheels with the correct offset and size in stock, and the price must be in writing. We do not go by a screenshot of the checkout cart, an email, or take one’s word. We reserve the right to call the merchant that you are comparing prices in order to check the pricing and availability. We do not honor price matching from websites that do not advertise the correct MAP pricing, and reserve the right to refuse the guarantee if we deem the website is fraudulent or not an authorized dealer.
The sale price of any wheels on sale can change at any time without prior notice. Most of the wheels on sale are in limited supply and once they are sold, the sale on the specific wheels will end. Once the wheels are sold out, we will try our best to remove the listing, but in the case a customer’s order has been placed, we reserve the right to cancel the order and issue a refund if we cannot come to an agreement with the customer on a substitute at our discretion. We are constantly adding new items, and human error will occur, therefore, we cannot guarantee 100% accuracy but we will do our best to honor pricing on a case by case basis and ultimately at our discretion.
Many promotions are offered throughout the year. There are times that a promotion can end abruptly due to another promotion being available. We reserve the right to refuse to honor a promotion or sale if the promotional period has ended. Any and all promotions cannot be combined. Any promotion is subject to availability and can be cancelled and or modified at any time without prior notice.
We try very hard to keep products on our website accurate and up to date. As with most custom wheel websites, we offer many styles of wheels from many manufacturers. Some of these wheels we have in our inventory and most of them are available from the manufacturers’ inventories. Not all styles, colors, sizes, offsets or bolt patterns are available at all times. Our inventory as well as the manufacturers’ inventories are constantly changing. We do our best to remove discontinued styles and add the new ones, but keeping them updated is a continuous process and we do our best to keep them up to date. We reserve the right to decline, suspend, cancel, reject or limit the quantities of any order placed due to the product being unavailable. We will notify you if the product(s) you ordered are unavailable. If your credit card or Paypal account is charged and if the product ordered is unavailable we will make all attempts to issue a refund promptly. We appreciate your understanding in this matter.
We do our best to keep prices on our website accurate and up to date. Since we are all human, sometimes typing errors happen. If you notice a price on our website that looks wrong or too good to be true (such as a $500.00 wheel listed for $5.00), it’s probably an error. We will correct the error as soon as it is brought to our attention. We reserve the right to decline, suspend, cancel, reject or limit the quantities of any order placed due to any and all pricing errors. We will notify you if there is a pricing discrepancy of the product(s) you ordered. If your credit card or Paypal account is charged and if the product ordered is unavailable we will make all attempts to issue a refund promptly. We appreciate your understanding in this matter.
We practice fraud prevention techniques which include verification of your payment account and address confirmation. We may also use third-parties to help us validate, analyze or access the risk of any order placed on our website. We reserve the right to decline or reject any order placed without giving any reason. Fraud attempts will be reported to the authorities and will be prosecuted to the fullest extent of the law. We appreciate your understanding in this matter.
We will assist customers with cancellation of an order that has not been shipped and are not marked as custom order/ non-refundable items. Items that have been shipped already cannot be canceled or modified. Order cancellations should be submitted the same day that the order is placed in order to avoid order cancellation/ restocking fees. Cancellations can be done through our customer service or sales team who can be reached via phone.
Your request will be processed as quickly as possible, but please note that sometimes products ship quicker than expected. Orders cancelled after the order has fully processed or shipped are subject to a fee of 30% cancellation/ restocking fee plus any shipping charges that were incurred by Wheelandtiresdirect. If the product(s) have been ordered from our suppliers or have been shipped, your order is subject to all freight and handling charges plus a 30% restocking fee.
Non-Returnable products cannot be cancelled or modified once installation/ manufacturing has begun.
These items include, but not limited to:
Items that are “Non-Refundable”
Wheel and Tire Packages
Items that have already shipped cannot be cancelled or modified.
7 DAY RETURN POLICIY*
Product(s) must be in new condition and in the original packaging. In no event will we accept a product return that is in a poor condition.
All returned merchandise must be returned with all original accessories and packaging. All returns or cancelled orders are subject to all freight and handling charges plus a 30% restocking or cancellation fee. Wheels that qualified for our “free shipping” are subject to shipping charges accrued both to and from the customer. All merchandise must be properly packaged for return shipping.
Wheels must be fit-checked on the vehicle before mounting tires on them. Wheel and Tire packages are not returnable. Wheels that were shipped with tires mounted on them must not have been installed on the vehicle and driven on.
We are not able to give credit on merchandise which has been damaged during return shipping due to improper packaging. It is the customer’s responsibility to make sure the wheels are packaged correctly and protected from being damaged.
We will not accept returns on special order wheels or used items.
Please contact us for a RA (Return Authorization) number, packaging and shipping instructions. Items returned without a RA number will be refused and any shipping/ freight charges will be the responsibility of the customer.
For orders delivered within the continental US where the reason for return is based on the customer no longer needing or wanting the product, purchasing the wrong product where the description is proper, or any reason that is not the result of Wheelandtiresdirect’s error, the cost of the initial shipping charge and a return fee will be deducted from your refund. A prepaid shipping label(s) may be provided on a case by case basis.
Products requiring freight, LTL shipping, or international shipping, while valid returns are accepted, note that the shipping charges will be an amount based on the estimate from the shipping carrier, which may be substantially higher and it may result in the shipping costs exceeding the cost of the product.
Also note that coordination of the return shipping will be the responsibility of the customer. In the event an error is made by Wheelandtiresdirect, a return shipping label will be provided.
Any returns related to defects, damage, fitment or other flaws will require additional inspection at times. Depending on the product, we may also require that you send the product back to the source for inspection. In the event that you bring the product to your own mechanic who provides a report, we reserve the right to request verification by having the product shipped back to our source for additional inspection.
Any incorrect parts must not in any way be assembled, installed, or modified. Any sign of assembly, installation or modification will deem the parts non-refundable/ non-returnable.
The few exceptions for items that cannot be returned include:
Custom Built Orders.
Custom Wheel and Tire Packages.
DEFECTIVE, DAMAGED OR INCORRECT ITEMS*
While Wheelandtiresdirect strives to ensure that the products purchased will be the right fit, the first time, in perfect condition and proper fitment, sometimes due to factors outside of our control, products may be damaged in transit, defective from the assembly line or otherwise are simply incorrect.
It is unfortunate, but sometimes, product(s) might come damaged due to mishandling during shipping. We ask that you contact one of our customer service representatives and they will help assist with the necessary steps needed.
Upon delivery, please inspect all packages for defects or damages. If you receive a defective or damaged item, take as many pictures of the product and the packaging, make a note of the damage on the shipper’s receipt, notify the shipping company and file a damage claim form. If necessary, we can assist in this process. Please notify us promptly so we can send you a replacement once all claims are settled. All damage claims must be made within 24 hours of receipt of goods.
If your product(s) arrive defective, damaged, or incorrect, not at the fault of the customer, do not attempt to use, install, modify, or repair the part. Please contact our customer service team, who will assist during the process, work with you, and find the best solution to your issue.
In the event of an exchange or replacement, once you have contacted our customer service team, our team will work with you to help facilitate the transaction. During this time, photos or video of the particular damage, defect, or fitment issues may be requested in order to correctly process your request, assess the issue and underlying cause, and determine the next best steps.
If accepted, we will provide you with a prepaid return label to return the defective, damaged, or incorrect product. Upon return, we will inspect the part, which may require additional proofs, such as photos, videos or assessments, and upon confirmation of the defect, damage or incorrect product at no fault of the customer, the exchange or replacement will be processed. We ask customers to be patient with this process because it can take an unforeseeable amount of time to get things sorted involving the wheel manufacturers or the shipping/ freight companies.
Products must be shipped within 3 days after final approval of return or exchange. Please note that products must be in the original packaging and there are additional requirements for products that ship freight.
Please be advised that the returns, refunds or exchanges under this section do not apply to warranty claims. Warranties on products are offered by the manufacturers, and each manufacturers’ timeframes, terms and conditions, and schedules vary. While warranty claims are specific to each manufacturer, Wheelandtiresdirect will make every attempt to help the customers with valid warranty claims.
Any warranty request must be done by submitting a warranty service request. After submitting said warranty request, we will review the request and issue an RA #. Only products with a valid RA# will be accepted. All other returns will be refused on arrival.
When you ship your item, please use a shipping method that can be tracked, such as FedEx or UPS and provide the tracking number to us in writing. Always insure the shipped items for the full purchase price.
The buyer is responsible for shipping both ways for a warranty claim. Make sure you properly package the product when shipping it back to us for warranty. Wheelandtiresdirect is not responsible for damages during shipping due to improper packaging.
If the returned products are inspected upon arrival and the manufacturer deems it not to be subject to the warranty coverage, the product will be returned to the sender, without repair or replacement, at the sender’s expense.
Payment for orders may be captured as soon as the order has been successfully placed. Refunds for returned products are issued as soon as they are inspected and processed and may take many days after being received by our warehouse. Refunds will be issued via the same payment method originally used to place the order (Credit Card, Debit Card, PayPal, Progressive Leasing, etc.). Once the refund has been issued a confirmation email will be sent. Please allow an additional 5-7 business days for the credit to appear on your account.
Wheelandtiresdirect will work tirelessly to have our customers well informed, and customers should be aware of the relevant federal, state, city and local laws that govern their transactions on products they purchase. As a result of the growth and evolution of our market, updates, modifications, amendments, alterations and changes must necessarily occur at any time, without prior notice, to these Terms & Conditions. Modifications may include, but are not limited to pricing, availability, suggested use, fitment, compatibility, and warranties.
Generally, Wheelandtiresdirect disclaims all loss, and is not responsible for, any additional charges, labor, loss or damage incurred as they are related to the products purchased from Wheelandtiresdirect unless otherwise permitted under these Terms & Conditions. This disclaimer applies in all events, and to all situations.
In addition to the general disclaimer above, Wheelandtiresdirect specifically disclaims the following categories of loss:
Additional charges arising from any labor costs associated with the products. Specifically, Wheelandtiresdirect will not pay for any labor costs associated with the products.
Wheelandtiresdirect will not pay for any loss of use of vehicle, loss of time traveling back and forth to auto body shops, posts offices’, experts, etc., lost time at work if the vehicle is used for work, customer remorse, a locality restricting a product at a later point in time after purchase, additional costs associated with shipping and storage of the products which includes damages associated with delayed deliveries.
While we work to avoid any errors, omissions or any misstatements that may appear on the Wheelandtiresdirect’s website, we do reserve the right to cancel any undelivered orders based on inaccurate information.
Please do keep in mind that this disclaimer applies to all products offered on Wheelandtiresdirect’s website, and in the event of any conflicting terms contained on specific pages of the website, the terms contained in this Terms & Conditions, and disclaimer, shall control.
Consumers, at their sole discretion, shall have the ability to provide feedback on any products or services received. Feedback may be in the form of posted content, commentary, images, media files, or otherwise a variety of methods. Please note that any consumer feedback provided shall not be considered confidential and may be used for public posting, along with the consumer’s name, city, state, year, make, model of vehicle, and organization.
The Consumer has the sole responsibility for any content submitted, or issues that arise therefrom. In the event that the Company offers an incentive to prompt the consumer for such feedback or review, such incentive shall not be modified based on the content of the response, but is offered solely for participation. While reviews are designed to reflect the true impression of the party submitting the information, Wheelandtiresdirect reserves the right to modify or remove any Party Submission(s) that (a) are in violation of any of the standards herein; (b) contain any confidential or private information; (c) contain commentary unrelated to Wheelandtiresdirect’s products or services; (d) are contrary to the business interests of Wheelandtiresdirect; and (e) contain information that is clearly false or misleading.
Note that Wheelandtiresdirect does not endorse any consumer submission or any opinion, recommendation or advice expressed, and expressly disclaims any and all liability in connection with consumer submissions. The party submitting the consumer submissions is solely responsible for any interactions with other users.
This limited warranty is the sole express warranty given and is IN LIEU of all other express warranties, whether oral or written. All implied warranties, including, without limitation, warranties of merchantability of fitness for a particular purpose are hereby disclaimed. This warranty expires upon transfer of title of any products by the original retail purchaser. No warranty or representation by anyone other than the manufacturer shall be binding.
Test fit all wheels on vehicle prior to mounting tires. If there are any issues with the wheels, please do not mount tires. If you mount them, you own them. Customer assumes FULL responsibility for wheel/tire fitment. The wheel/tire specifications provided with respect to offset, finish, wheel width, bolt pattern and tire size are accurate, however final fitment is the responsibility of the customer. Please be sure to take into account brake caliper clearance, lug nut size or lug bolt size/length, vehicle ride height and age/condition of vehicle. Professional installation and fitment advice is HIGHLY recommended. Some vehicles may require additional modifications. If you have any questions about fitment, please feel free to contact us at +1 (949) 395-4044.